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Call Center (and other BPO) Discussions - Only Another BPO Person Can Understand


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This thread is dedicated to all the heroes who work in the BPO industry. If it weren't for this industry the Philippines might have economically sunk even deeper during the pandemic. Millions of families managed to survive the past year, and this year because of the people doing their jobs in bubbles and remote work.

There are a lot of experiences that only a fellow agent can understand, we'd like to know about your stories. (chit-chat is allowed) 🙂

 

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Agent Days 

I remember the Haduken Moves 

Auto fail 

Product Training 

Aux Modes 

Queue MAnipulation using the Avaya hahahaa

 

Workforce Days 

Blue Pumpkin 

CMS Monitoring 

Split Assignments 

Schedule and Aux 

Real Time Reporting 

Center Projections 

 

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